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In addition to 7 years hands on management experience at Chiltern Lodge and many years as a mentor to local tourism operators, the following qualifications have been achieved:
- Certificate II in Hospitality (Operations) completed by both Gary & Grace in October 2000. Following competencies completed.
- Work with colleagues and customers
- Work in a Socially Diverse Environment
- Follow Health, Safety and Security Procedures
- Develop and Update Hospitality Industry knowledge
- Follow workplace hygiene procedures
- Receive and process transactions
- Provide Accomodation Reception Services
- Process Financial Transactions
- Provide Housekeeping services to guests
- Prepare rooms for guests
- Produce documents on Computer
- Provide First Aid
- Lead and Manage people
- Secretarial Course
- Aussie Host Customer Service Course
- Women in Management
- Negotiation Skills Course
- Small Business Management Course
- Compact Big Business Strategic Planning Program
- Compact Big Business Sales & Marketing Program
- Winning Edge Marketing Seminar
- Desk Top Publishing
- M.Y.O.B.
- Guestall on line booking program
- Self taught in many P.C. programs
- Responsible Service of Alcohol Certificate
- Accredited Food Safety Course
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